Return and Refund Policy

1. Policy Overview
This policy outlines the approach to returns and refunds. It applies to seminar registration fees. We aim to be fair and transparent. All refund decisions are guided by these principles. Please read carefully before registration.

2. Eligibility for Refund
Refunds are offered under specific conditions. You must cancel at least 48 hours before the seminar. Cancellations after this period may not be eligible. Proof of registration and cancellation timing are required. Exceptions are reviewed case-by-case.

3. Request Procedure
To request a refund, contact our support team. Include your name, email, and seminar details. Requests will be reviewed within 5 working days. Refunds, if approved, will be issued via the original payment method. Clear communication helps speed up the process.

4. Non-Refundable Items
Certain services may not be eligible for a refund. This includes partial attendance or last-minute cancellations. Downloadable resources are non-refundable once accessed. Administrative fees may also be excluded. We strive to outline exclusions clearly.

5. Changes or Cancellations by Us
If we cancel or reschedule a seminar, full refunds will be offered. You may choose between a refund or reschedule. We will notify you via your contact details. Alternative dates will be proposed where possible. We aim to minimize disruption.

6. Late or Missing Refunds
If a refund is approved but not received, check your account first. Then contact your bank or provider. Processing may take a few business days. If still unresolved, reach out to us directly. We will follow up promptly.

7. Group Bookings
Refunds for group bookings follow the same rules. The main contact should coordinate any changes. Ensure all participants are informed. Early notice improves chances of a smooth process. Larger bookings may involve additional coordination.

8. Contact for Clarification
If you’re unsure about your refund status, contact us. We’ll clarify eligibility and procedures. We aim for open and respectful dialogue. Our team responds during business hours. Questions are always welcome.

9. Policy Updates
We may revise this policy as needed. Changes will be published here. Users are encouraged to review before each seminar. Updated terms apply to future bookings only. Your understanding is appreciated.

10. Contact Information
For all refund-related questions, contact:

Email: support@yourbudgetgenius.com

Phone: +27 10 109 3467

Address: Panorama Shop and Leisure Centre, Kliprivierrylaan, Mulbarton, Johannesburg-Suid, 2059, South Africa